How to report issues

If you have bugs or issues to be reported, please use Bugzilla

If you have questions or feedback, feel free to contact us through

Please be patient. Answers may take a few days.

Please provide some context to your questions. As an example, find below some guidelines:

In case of an installation issue:
- The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.
- It is highly recommended to run the installer command capturing standard output and standard error, so that you can send them for analysis if needed. E.g.:

./install_osm.sh 2>&1 | tee osm_install.log

In case of operational issues, the following information might help:
- Version of OSM that you are using
- Logs of the system. Check https://osm.etsi.org/wikipub/index.php/Common_issues_and_troubleshooting to know how to get them.
- Details on the actions you made to get that error so that we could reproduce it.
- IP network details in order to help troubleshooting potential network issues. For instance:
  - Client IP address (browser, command line client, etc.) from where you are trying to access OSM
  - IP address of the machine where OSM is running
  - IP addresses of the containers
  - NAT rules in the machine where OSM is running

Common sense applies here, so you don't need to send everything, but just enough information to diagnose the issue and find a proper solution.