How to report issues: Difference between revisions
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'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla] | '''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla] | ||
'''If you have questions or feedback, feel free to contact us through | '''If you have questions or feedback, feel free to contact us through:''' | ||
* the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]''' | * '''the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]''' | ||
* the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]''' | * '''the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]''' | ||
'''Please be patient. Answers may take a few days.''' | '''Please be patient. Answers may take a few days.''' | ||
Revision as of 09:21, 9 October 2019
If you have bugs or issues to be reported, please use Bugzilla
If you have questions or feedback, feel free to contact us through:
- the mailing list OSM_TECH@list.etsi.org
- the Slack work space
Please be patient. Answers may take a few days.
Please provide some context to your questions. As an example, find below some guidelines:
- In case of an installation issue:
- The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.
- It is highly recommended to run the installer command capturing standard output and standard error, so that you can send them for analysis if needed. E.g.:
./install_osm.sh 2>&1 | tee osm_install.log
- In case of operational issues, the following information might help:
- Version of OSM that you are using
- Logs of the system. Check https://osm.etsi.org/wikipub/index.php/Common_issues_and_troubleshooting to know how to get them.
- Details on the actions you made to get that error so that we could reproduce it.
- IP network details in order to help troubleshooting potential network issues. For instance:
- Client IP address (browser, command line client, etc.) from where you are trying to access OSM
- IP address of the machine where OSM is running
- IP addresses of the containers
- NAT rules in the machine where OSM is running
Common sense applies here, so you don't need to send everything, but just enough information to diagnose the issue and find a proper solution.