How to report issues (Release TWO): Difference between revisions
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When reporting an issue to Bugzilla or to the mailing list, please provide the following information: | When reporting an issue to Bugzilla or to the mailing list, please provide the following information: | ||
* In case of an installation issue, provide the full command used to run the installer and the full output of the installer. | * In case of an installation issue, provide the full command used to run the installer and the full output of the installer. | ||
* Logs of the SO, UI and RO (see [[Logs and troubleshooting (Release TWO)|here]] to know to get them) | * Logs of the SO, UI and RO (see '''[[Logs and troubleshooting (Release TWO)|here]]''' to know how to get them) | ||
* Details on the actions you made to get that error so that we could reproduce it. | * Details on the actions you made to get that error so that we could reproduce it. | ||
* IP network details in order to help troubleshooting potential network issues. For instance: | * IP network details in order to help troubleshooting potential network issues. For instance: | ||
Revision as of 11:29, 28 April 2017
If you have bugs or issues to be reported, please use Bugzilla: https://osm.etsi.org/bugzilla
If you have questions or feedback, feel free to contact us through the mailing list OSM_TECH@list.etsi.org
When reporting an issue to Bugzilla or to the mailing list, please provide the following information:
- In case of an installation issue, provide the full command used to run the installer and the full output of the installer.
- Logs of the SO, UI and RO (see here to know how to get them)
- Details on the actions you made to get that error so that we could reproduce it.
- IP network details in order to help troubleshooting potential network issues. For instance:
- client IP address from where you are trying to access OSM
- IP address of the machine where OSM is running
- IP addresses of the containers
- NAT rules in the machine where OSM is running