How to report issues

THIS PAGE IS DEPRECATED. OSM User Guide has been moved to a new location: https://osm.etsi.org/docs/user-guide/

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If you have bugs or issues to be reported, please use Bugzilla

If you have questions or feedback, feel free to contact us through:

• the mailing list OSM_TECH@list.etsi.org
• the Slack work space

Please be patient. Answers may take a few days.

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Please provide some context to your questions. As an example, find below some guidelines:

• In case of an installation issue:
  • The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.
  • It is highly recommended to run the installer command capturing standard output and standard error, so that you can send them for analysis if needed. E.g.:

./install_osm.sh 2>&1 | tee osm_install.log

• In case of operational issues, the following information might help:
  • Version of OSM that you are using
  • Logs of the system. Check https://osm.etsi.org/wikipub/index.php/Common_issues_and_troubleshooting to know how to get them.
  • Details on the actions you made to get that error so that we could reproduce it.
  • IP network details in order to help troubleshooting potential network issues. For instance:
    • Client IP address (browser, command line client, etc.) from where you are trying to access OSM
    • IP address of the machine where OSM is running
    • IP addresses of the containers
    • NAT rules in the machine where OSM is running

Common sense applies here, so you don't need to send everything, but just enough information to diagnose the issue and find a proper solution.