View source for How to report issues

'''THIS PAGE IS DEPRECATED'''. OSM User Guide has been moved to a new location: '''https://osm.etsi.org/docs/user-guide/'''

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'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/bugzilla Bugzilla]

'''If you have questions or feedback, feel free to contact us through:''' 
* '''the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]'''
* '''the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]''' 

'''Please be patient. Answers may take a few days.'''


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Please provide some context to your questions. As an example, find below some guidelines:
* '''In case of an installation issue''':
** The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.
** It is highly recommended to run the installer command capturing standard output and standard error, so that you can send them for analysis if needed. E.g.:
 ./install_osm.sh 2>&1 | tee osm_install.log
* '''In case of operational issues''', the following information might help:
** Version of OSM that you are using
** Logs of the system. Check https://osm.etsi.org/wikipub/index.php/Common_issues_and_troubleshooting to know how to get them.
** Details on the actions you made to get that error so that we could reproduce it.
** IP network details in order to help troubleshooting potential network issues. For instance:
*** Client IP address (browser, command line client, etc.) from where you are trying to access OSM
*** IP address of the machine where OSM is running
*** IP addresses of the containers
*** NAT rules in the machine where OSM is running

Common sense applies here, so you don't need to send everything, but just enough information to diagnose the issue and find a proper solution.