How to report issues - Revision history

Ramonsalguer at 17:19, 17 February 2021

2021-02-17T17:19:15Z

← Older revision		Revision as of 17:19, 17 February 2021
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			'''THIS PAGE IS DEPRECATED'''. OSM User Guide has been moved to a new location: '''https://osm.etsi.org/docs/user-guide/'''

			---

	'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/bugzilla Bugzilla]		'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/bugzilla Bugzilla]

Almagia at 09:26, 9 October 2019

2019-10-09T09:26:01Z

← Older revision		Revision as of 09:26, 9 October 2019
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	'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla]		'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/bugzilla Bugzilla]

	'''If you have questions or feedback, feel free to contact us through:'''		'''If you have questions or feedback, feel free to contact us through:'''

Almagia at 09:21, 9 October 2019

2019-10-09T09:21:30Z

← Older revision		Revision as of 09:21, 9 October 2019
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	'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla]		'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla]

	'''If you have questions or feedback, feel free to contact us through		'''If you have questions or feedback, feel free to contact us through:'''
	* the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]'''		* '''the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]'''
	* the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]'''		* '''the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]'''

	'''Please be patient. Answers may take a few days.'''		'''Please be patient. Answers may take a few days.'''

Almagia at 09:21, 9 October 2019

2019-10-09T09:21:09Z

← Older revision		Revision as of 09:21, 9 October 2019
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	'''Please be patient. Answers may take a few days.'''		'''Please be patient. Answers may take a few days.'''


	----		----

	Please provide some context to your ~~answers~~. As an example, find below some guidelines:
			Please provide some context to your questions. As an example, find below some guidelines:
	* '''In case of an installation issue''':		* '''In case of an installation issue''':
	** The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.		** The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.

Almagia: Created page with "'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla] '''If you have questions or feedback, feel free to contact us through * the mailing..."

2019-10-09T09:20:41Z

Created page with "'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla] '''If you have questions or feedback, feel free to contact us through * the mailing..."

New page

'''If you have bugs or issues to be reported, please use [https://osm.etsi.org/ Bugzilla]

'''If you have questions or feedback, feel free to contact us through
* the mailing list [mailto:OSM_TECH@list.etsi.org OSM_TECH@list.etsi.org]'''
* the [https://join.slack.com/t/opensourcemano/shared_invite/enQtMzQ3MzYzNTQ0NDIyLWVkNTE4ZjZjNWI0ZTQyN2VhOTI1MjViMzU1NWYwMWM3ODI4NTQyY2VlODA2ZjczMWIyYTFkZWNiZmFkM2M2ZDk Slack work space]'''

'''Please be patient. Answers may take a few days.'''

----

Please provide some context to your answers. As an example, find below some guidelines:
* '''In case of an installation issue''':
** The full command used to run the installer and the full output of the installer (or at least enough context) might help on finding the solution.
** It is highly recommended to run the installer command capturing standard output and standard error, so that you can send them for analysis if needed. E.g.:
./install_osm.sh 2>&1 | tee osm_install.log
* '''In case of operational issues''', the following information might help:
** Version of OSM that you are using
** Logs of the system. Check https://osm.etsi.org/wikipub/index.php/Common_issues_and_troubleshooting to know how to get them.
** Details on the actions you made to get that error so that we could reproduce it.
** IP network details in order to help troubleshooting potential network issues. For instance:
*** Client IP address (browser, command line client, etc.) from where you are trying to access OSM
*** IP address of the machine where OSM is running
*** IP addresses of the containers
*** NAT rules in the machine where OSM is running

Common sense applies here, so you don't need to send everything, but just enough information to diagnose the issue and find a proper solution.